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Best surgery in Hull and East Yorkshire
Dr Mitchell's North Ferriby surgery has been rated top in the region. In a recent NHS England survey of more than a million people we ranked top in Hull and East Yorkshire and 229th out of 7,372 GP surgeries nationwide.
Thank you to all our patients who took the time to complete the survey and thank you to our wonderful staff.
Dr Robert G Mitchell July 2017
So that you can guarantee to see your doctor on the day you are sick, without waiting for an appointment, we have Open Access Surgeries with no appointment required.
As we cannot know in advance how many patients will attend each surgery, this can mean that you may have a lengthy wait so please bring a book with you. However, you can leave your written request for a repeat prescription at reception at any time.
If you or your child is likely to be infectious then please advise the receptionist so that she can arrange for you to sit separately from other waiting patients.
If you require a Saturday morning or Wednesday afternoon appointment to see Dr Mitchell, because you are unable to attend daily open access surgeries, please ask the receptionist for availability.
You can book an appointment to see our Practice Nurse for all New Patient Health Checks, Blood Pressure and Children’s Immunisations. She is also specially trained to run routine clinics for certain conditions, such as Asthma, Diabetes and Heart Disease and to administer Flu vaccinations. Nurse clinics are held by appointment on Thursday from 08.30 – 12.30. Please ask our Reception staff to book an appointment for you.
If you need Travel Vaccinations then complete a Travel Questionnaire at Reception, which will be assessed by the Doctor to determine what vaccinations you require.
If you need a Cervical Screening Test then please book to see either the nurse or Dr Olivia Mitchell.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Home Visits requests when you are too ill to attend
Requests for home visits to patients who are too ill to attend surgery should be made as early as possible and before 10.00am. Visits are undertaken after morning surgery (after 12.00 noon) by the duty doctor of that day.
Homes visits are not offered for social or convenience reasons. It is always preferable to see patients at the surgery where access to clinical notes, diagnostics, prescriptions etc makes this safer.
We regret you cannot request a particular doctor to attend a home visit - these are undertaken by the Duty Doctor for that day.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details when you phone the Receptionist to request a Home Visit, this will enable the doctor to prioritise house calls.
You can also be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
In addition if your employer requires a Private Certificate to cover the first seven days off work, we can provide this. As this is not covered by the NHS you will be charged for this service.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
Please advise the Receptionist, on your arrival, if you require a chaperone when you see the Doctor or the Nurse.
A 'DNA' occurs when a patient did not attend a booked appointment and failed to contact the Surgery in advance to cancel - or where the cancellation is so late as to make it impossible to offer that time for another patient who needs treatment.
The Surgery will code this DNA and this will prompt a retrospective check on the number of DNA's recorded against that person. Whilst we are primarily concerned with our own appointment observance, consideration may also be given to any hospital appointments where we have been notified that a patient has failed to attend.
Where this is the first occasion, we may send a letter detailing the appointment that was missed and requesting the patient a) contact us with a reason and b) take care to avoid a re-occurrence.
If this is the second occasion, a letter will be sent to advise of the missed appointment and also advise that, if a further appointment is DNA'd then the patient will be at risk of de-registration.
If a third DNA has occurred the Surgery may write to the patient - and advise NHS East Riding at the same time - that the patient is to be de-registered without further notice.
Avoid becoming a 'DNA'
If you cannot attend - or no longer need - an appointment please ring us beforehand.
Mistakes happen and the Surgery knows appointments can be forgotten - in which case when the patient responds to a letter (or sooner) we will be able to note the reasons.
Preference, of course, is for us to know in advance so we can offer the appointment(s) to others.
Medical examinations for special purposes such as Pre-employment, Fitness to travel, Taxi & HGV Licences, Elderly drivers, Fitness to undertake sports etc, require longer time than a routine appointment - and they do not form part of NHS Services; you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.
If your Doctor has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area, you will be charged for this letter.
Please allow at least five working days before collecting your letter; if you require this letter urgently please inform your Doctor during your consultation.
If you wish your Doctor to complete a form/report for you, there will also be a charge for this, please allow at least 48 hours from handing in the form before.
Reception will be able to advise you of any applicable charges.
From March 2016 we have allocated every patient a named accountable GP and patients can ask to be informed who that allocated GP is.
We allocate every patients to one of the GP partners when registered on an equal shares basis - and if a patient wants to know who that doctor is we are happy to advise them on request.
It makes no practical difference as to who you see for treatment - nor does it mean you will only be see by that allocated doctor.
This named doctor will, where needed, oversee the co-ordination of all appropriate services required under the NHS contract and ensure they are delivered to each patient where required (based on the clinical judgement of that named doctor)
The named doctor will not take on vicarious liability for the work of other doctors or health professionals.
Nor will the named GP take on 24 hour responsibility for a patient or make a change to their working hours. The requirement does not imply personal availability - and the named doctor cannot be the only GP to care for that patient
This allocation of a named doctor - required by contract - does not remove a patients' choice of who to see.
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