Please download the NHS App on to your phone, tablet or desktop computer via www.nhs.uk/app.

This will enable you to book a Telephone Appointment for assessment, you will then be offered a Face to Face appointment if required.

You can also use the NHS app to order Repeat Prescriptions, see your summary Medical Record or your Covid Vaccination status.

If you have no access to the internet, you may telephone our reception (01482 634004) but please be aware that our telephone lines are very busy and we try to keep them free for urgent calls with patients and hospitals.

IMPORTANT NEWS : From April 2020 you must order your repeat prescriptions in person - which means you cannot ask the pharmacy to order your repeats for you.    

By signing up to online services you will be able to easily order your repeat medicines from any smart phone, tablet or computer

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You do need to have some sort of photographic ID (driving licence/passport/student card etc) available as part of the process - the NHS App website explains this in full

Full Access to your medical records, please complete the Online Access Request Form and bring this with you together with the relevant ID documentation. We will verify the ID and may be able to process while you wait but more often we would ask you to give us 24 hours to process. You will then be able to collect the relevant paperwork with your PIN/ID numbers.

Proxy Access  If you are a parent/carer and want to have online access for another person (for example a dependent child under age 15yrs or a spouse/partner etc who is unable to manage their own account) then please use this Proxy Access Request Form.

Please note that such a request will require authorisation from a senior manager/doctor before we give access to a parent/carer to the medical records of patients aged 15yrs and over.

In the case of Proxy Access we will need to see proof of ID/Address of both the proxy and the person whose record they wish to manage.

How do I use Online Access services (not applicable if you use the NHS App) 

Online access services are made available by a number of NHS approved third party providers. The surgery does not manage these providers and you are advised to review their terms of use when you sign up. We do recommend do download the provider app to your mobile device rather than use our website to access you chosen provider - it is quicker and easier and means you do not have to be at you home computer

Once you have received your individual ID/PIN numbers, choose one of the listed providers and we recommend you download the provider app onto your device. Our website only has shortcuts to some of the provider websites.

 When you first access your chosen patient access app/web page you need to register (using the PIN/ID numbers we have provided). Once you have registered you can log on and start using straight away. These apps are designed to work on any internet-enabled device at any time of day or night, from anywhere.

Choose what area you wish to use and order repeat medication, review records and make GP appointments. With the new GDPR effective from May 2018, this is also an excellent way to access medical information to complete insurance forms, travel forms or share with any authorised person.

If you have been given proxy access to another person then the individual provider app will show you have to change between viewing your details and viewing those of the other person. This will often be by selecting from a drop-down menu under your own name. 

Before you apply for online access to your record, there are some other things to consider.

 

More information 

For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:

 http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf


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