Appointments
Routine appointments
To speak to the Doctor, you may book, or cancel, a telephone or Face to Face appointment through Online Access or via the NHS app. Our receptionists will help you to register if you need help getting online.
Please note that the telephone time slot you book will not necessarily be the precise time of your telephone appointment, it depends on how busy the surgery is. However, if you book an appointment in the morning you will be contacted by the GP before 12 noon, alternatively if you book in the afternoon then you will be contacted by the GP before 6pm that day.
One appointment is for one patient. If other members of your family need to see the Doctor, please make a separate appointment for each of them.
You may also book telephone appointments for elderly relatives who do not have access to the internet.
Interpreter
If you require an interpreter with you when you see your Doctor please notify the receptionist and we will arrange for the GP/Nurse to be aware of this. We now use a telephone interpreting service which should mean it is quicker and easier to arrange an appointment and this also means there will not be someone else in the consultation with the GP or nurse.
When Should I See a Nurse?
The doctor will arrange for you to see our Nurse for blood tests. Our receptionist will also help you to book your Cervical Smear Screen, Children’s Immunisations, and annual reviews for Asthma and Diabetes.
Nurse clinics are held by appointment on Wednesday from 08.30 – 12.30.
Cancelling your appointment
If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the appointment to someone else.
Improving Access Service
Appointments are also available via the Improving Access Service – see separate page
https://improvingaccess.co.uk/
The Improving Access service operates 365 days a year and will help to provide additional appointments between 18:30 – 20:00 on Monday-Friday, and 09:00 -13:00 on Saturday and Sunday. Your GP practice is working with a group of neighbouring GP Practices within the Harthill Primary Care Network, to provide you with an improved and extended access to pre-booked routine, and same-day appointments. Appointments are now available at more than a dozen convenient locations in the East Riding.
The appointments are provided by a team of highly qualified & experience clinicians, including GPs, Nurses and Health Care Assistants (HCAs)
The Improving Access Service is not a walk-in service – you need to make an appointment by telephoning or calling in to your usual practice. You may be offered an appointment at a practice that is not your usual practice and you may be seen by someone other than your usual GP.
To book or cancel an Improving Access appointment at weekends when we are closed, please telephone 01482 458262.
Home Visits
To request a home visit please phone the surgery before 10.00.
The Doctor is able to see at least 4 patients in the surgery in the time it takes to do a single home visit.
Home visits are for the housebound and are at the discretion of the doctor, so please give the receptionist as much detail as possible when making the request, so that we can prioritise calls according to their urgency.
If the doctor considers that you require a Home Visit then this will take place after 12 noon by the duty doctor of that day and it is not possible for you to request a specific GP.
Home visits are not offered for social or convenience reasons.
Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
It is always preferable to talk to patients at the surgery where access to clinical notes, diagnostics, prescriptions etc makes this safer.
You should also be visited at home by a Health Visitor if you have recently had a baby, or if you are newly registered with a GP and have a child under five years.
