Contact the practice
Dr Mitchells Surgery
15 School Lane
North Ferriby
East Yorkshire
HU14 3DB
Telephone: 01482 634004
Out of Hours: 111
Opening Times
| Monday | 8:30am to 12:15pm and 3:45pm to 6:00pm |
| Tuesday | 8:30am to 12:15pm and 3:45pm to 6:00pm |
| Wednesday | 8:30am to 12:15pm and 3:45pm to 6:00pm Extended Access 6.30-7.30pm by appointment |
| Thursday | 8:30am to 12:15pm and 3:45pm to 6:00pm |
| Friday | 8:30am to 12:15pm and 3:45pm to 6:00pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you require medical assistance that cannot wait until the next surgery
- Monday to Friday phone the surgery on 01482 634004 and the answerphone message will give you details of the the duty doctor for the day.
- After 6pm and before 8am on weekdays (Monday to Friday) and on all Saturdays, Sundays and Bank Holidays, if you require medical assistance, which cannot wait until the surgery re-opens the following working day, please telephone 111 (Calls to the NHS 111 service are free from both landlines and mobiles)
- Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and/or sudden and persistent shortness of breath constitute an emergency.
The nearest A&E department is at Hull Royal Infirmary and is open 24 hours a day, 7 days a week for EMERGENCY treatment.
When it’s less urgent go to a Minor Injuries Unit – your nearest is at Swinemoor Lane, Beverley HU17 0FA
Physical accessibility
Parking on the forecourt is reserved for Blue Badge Holders.
The front doors have disabled access to accommodate wheelchairs.
There is a Hearing Loop at Reception.
There are disabled toilet facilities.
We can arrange interpreter and translation services with advance warning so we can make the appropriate arrangements.
If you have any difficulties please ask the Receptionist for help.
How to make a complaint
If you have a concern or complaint, please contact the Surgery and ask to speak to the Practice Manager or to the Doctor on duty. Most issues can be resolved by communicating with the Practice management team who will listen to your concerns and try their best to address them.
If you feel it may be better to make a written complaint you can write to the Practice Manager about it.
If you are complaining on behalf of someone you MUST also send a signed and dated consent letter which clearly indicates that the patient authorises you to handle the complaint on their behalf.
If you are not happy with the Practice response to your complaint you can contact NHS England or the Health Service Ombudsman as a last resort.
Complimentary Remarks/Suggestions
If you feel that you have received good service and would like to compliment the staff involved, we would be delighted to pass on any remarks. If you have any comments or suggestions, please drop us a line or phone the Surgery. You can also complete a Friend & Family recommendations questionnaire & leave it in the box at reception.
